AI development · Colombia
Spanish-language AI for Colombian BPO and fintech.
Bvyte is an AI and software studio in Ahmedabad that creates agents, document AI and software for Colombian companies and for international firms that run service operations from Bogotá and Medellín. English is our working language, the Spanish features are tested on Colombian usage, and data handling follows the principles of Law 1581.
Start a projectA service economy that wants leverage
Colombia has a deep bench of bilingual service talent and a fintech scene that grows faster than its back offices. The opportunity is not to replace those teams but to give every agent and analyst a tool that drafts, checks and summarises, so the same people handle more with fewer errors. We design assistants for the person at the desk first, and for the customer second.
Overview
Making Colombian service teams more productive with AI
Colombia has built a reputation for capable, bilingual service teams, and its fintech sector has grown on the back of that talent. The next gain is not more headcount but better tools: assistants that draft replies, summarise calls, find the right policy in seconds and check quality as work happens.
We build those tools with the people who use them. Agents and analysts are involved from the start, their corrections shape the suggestions, and every suggestion is optional. Success is measured in numbers you already track, such as handling time, first-contact resolution and quality scores. Law 1581 and the habeas data principles guide how we treat customer information in prompts, logs and training material.
What we build
What Colombian teams hire Bvyte to build
Operations and customer service dominate the demand, so the offer concentrates on tools that raise the output of existing teams.
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01
Agent-assist for contact centres
Live suggestions, call and chat summaries, knowledge search and after-call notes for service teams, with quality review built in. See AI chatbot development.
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02
Customer assistants on WhatsApp
Assistants that answer in Colombian Spanish, handle routine requests and hand over to staff with the whole conversation.
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03
Fintech onboarding and credit paperwork
Identity, income and bank documents read and validated, with reviewer approval and audit logs. See document AI and automation.
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04
Back-office agents
Agents for collections follow-up, claims and reconciliation, working through scoped tools with approval steps. See LLM and AI agent development.
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05
Quality and compliance monitoring
Automated sampling and scoring of calls and chats against your checklist, with reviewers choosing what to act on.
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06
Habeas data aware design
Consent, purpose and retention designed with Law 1581 and the supervisory role of the Superintendence of Industry and Commerce in mind, reviewed with your counsel.
Process
How we start with a Colombian team
Fixed fee per phase, a measured exit gate at the end of each, and working software from the first weeks. See every playbook week by week.
- 01
Workflow shadowing
Watch how agents and analysts actually work, and pick the tasks where a draft or a check saves the most time.
Week 1
- 02
Content and tone audit
Review real chats and calls to capture Colombian vocabulary, formal and informal address and your brand voice.
Weeks 1 to 2
- 03
Supervised pilot
Roll out to a small team, collect their corrections and measure handling time and quality scores.
Weeks 3 to 8
- 04
Expand and train
Add teams and use cases, with training sessions and a feedback channel that feeds the evaluation set.
Ongoing
Use cases
Colombian sectors we build AI for
Business process outsourcing
Agent assist, summaries and quality scoring for operations serving clients in several languages.
Fintech and digital lending
Document checks, collections messaging and support triage with human approval.
Banking and insurance
Correspondence handling, claims intake and policy document search for staff.
Retail and e-commerce
Order and delivery queries on WhatsApp, with stock and logistics lookups.
Agriculture and flowers export
Export and phytosanitary paperwork in Spanish and English read and checked.
Healthcare administration
Appointment, authorisation and billing flows, with sensitive data kept to the minimum needed.
Local detail
Colombia specifics we design around
PSE, Nequi and Daviplata
Bank transfers through PSE and wallets such as Nequi and Daviplata sit beside cards, so payment status handling covers all of them.
DIAN electronic invoicing
Invoices follow the DIAN electronic invoicing model. We build document checks and matching around its fields and states.
Habeas data authorisations
Under the habeas data regime, proof of authorisation matters. Consent capture and its audit trail are first-class features.
Regional Spanish and usted
Spanish varies by region and by formality, usted or tu. We test tone on your own conversations.
- Tools built around the agent's workflow, which is where adoption is won or lost.
- Colombian Spanish reviewed with your native speakers, not generic Latin American text.
- Measurement through your own quality scoring, so gains show up in numbers you already track.
- Habeas data and consent designed in from the first data map.
- Ten and a half hours apart, so progress runs on written handovers and one weekly session.
What we build with
Chosen for your problem, never for a partnership.
AI and data
- OpenAI
- Anthropic
- Google Gemini
- Llama and Mistral
- LangGraph
- pgvector
- Databricks
- Snowflake
Product
- TypeScript
- React
- Next.js
- React Native
- Flutter
- Python
- Go
- Node.js
- Postgres
Platform
- AWS
- Google Cloud
- Azure
- Kubernetes
- Terraform
- GitHub Actions
Questions
Frequently asked questions
Still unsure? Ask us directly, a senior engineer replies within one business day.
What is the time difference with Colombia?
India is 10.5 hours ahead of Colombia, which has no daylight saving. Your morning is our evening, so our overlap is short. We hold a standing weekly session and rely on written handovers and recorded demos the rest of the time.
How does Law 1581 affect an AI project?
Law 1581 of 2012 sets the framework for personal data, built on principles such as purpose, consent and security, and the Superintendence of Industry and Commerce supervises it. We design for consent records, purpose limits and access requests, and your counsel confirms the details, including rules on transfers abroad.
Can you support a BPO serving clients in English and Spanish?
Yes. Assistants can work in both languages, with separate quality measures, so you can show each client how their program performs.
Will agents accept the tool?
Adoption depends on usefulness. We involve agents from the first week, tune suggestions with their corrections and make every suggestion optional, so the tool earns trust instead of being imposed.
Can you connect to our telephony and CRM?
Usually, through documented interfaces. We check the integration options during scoping, since older platforms sometimes need an intermediate service.
Do you visit Bogotá or Medellín?
Site visits for discovery are possible on larger projects. Most work is remote.
Can you support English and Spanish programs in one tool?
Yes. Assistants can switch language by program, with separate prompts, evaluation sets and quality reports for each, so every client's results can be shown on their own.
Do you work with fintech startups?
Yes. A fintech startup might begin with a fixed-fee pilot of onboarding document checks or a support assistant, and move to a squad when volume and funding justify it.